Shipping Policy
All orders ship after production is complete. Production starts within 5 business hours of proof approval. Standard production takes 7 to 10 business days for typical order sizes, followed by 3 to 5 business days of standard ground shipping within the US. Larger quantities take longer, and your Dedicated Packaging Manager confirms your timeline on the quote. We currently ship within the United States via DHL, FedEx, UPS and USPS, with freight carriers for pallet-size orders, and tracking is provided for every order.
Overview
Thank you for choosing PackTist for your custom packaging needs. This Shipping Policy outlines how we handle the dispatch, transit, and delivery of all orders placed through packtist.com. All orders are custom-manufactured to your specifications, and shipping begins only after production is fully complete and your order has passed quality inspection.
By placing an order with PackTist, you agree to the terms of this Shipping Policy. Please read it carefully before placing your order, especially if you have a deadline-sensitive requirement.
Total delivery time = Production time + Shipping transit time. These are two separate stages. Shipping timelines begin only after your order leaves our facility, not from the date of payment or proof approval.
Production & Dispatch
Every PackTist order is made to order. Production begins only after both of the following conditions are met:
- Full payment has been received and confirmed;
- Your digital proof has been reviewed and approved in writing.
Once your proof is approved, your order goes into production within 5 business hours. How long production takes depends on order quantity, product type, finishing options, production slot availability and seasonal rush periods. The standard 7 to 10 business days applies to typical order sizes, so a very large run, such as 100,000 rigid boxes, takes longer. Your Dedicated Packaging Manager confirms your timeline on the quote, and it is an estimate, not a guarantee.
| Production Speed | Estimated Turnaround | Notes |
|---|---|---|
| Standard | 7–10 business days | Typical order quantities; larger runs take longer |
| Rush | 5–7 business days | Select products; additional surcharge applies |
Once production is complete, your order is inspected, packed, and handed off to our shipping carrier within 1–2 business days. You will receive a shipment confirmation email with tracking details at this point.
Domestic Shipping (United States)
We ship to all 50 US states, including Alaska and Hawaii. PO Boxes may have limited carrier availability, so please use a physical street address where possible for fastest delivery.
| Shipping Method | Transit Time | Carrier |
|---|---|---|
| Standard Ground | 3–5 business days | UPS / FedEx Ground |
| Express | 2 business days | FedEx / UPS 2-Day |
| Overnight | 1 business day | FedEx / UPS Overnight |
| Economy | 5–7 business days | USPS / DHL |
Transit times are estimates provided by carriers and begin from the date of shipment, not the date of order placement or proof approval. Delivery to remote areas (Alaska, Hawaii, rural ZIP codes) may take 1–2 additional business days.
Business days exclude Saturdays, Sundays, and US federal holidays. Orders shipped on Friday via standard ground may not arrive until the following Wednesday or later. Plan accordingly for deadline-sensitive orders.
Shipping Coverage
PackTist currently ships within the United States, covering all 50 states. International shipping can be arranged on request. If your delivery address is outside the United States, speak to your Dedicated Packaging Manager before placing your order to confirm availability, cost and timing. Customs duties, import taxes and VAT on international orders are paid by the customer.
Shipping Carriers
PackTist works with the following trusted carriers to deliver your orders:
- DHL: Domestic ground delivery
- FedEx: Ground, 2-day, and overnight delivery
- UPS: Ground, 2-day, overnight, and freight for large orders
- USPS: Economy domestic shipping for smaller orders
- Custom Freight: For very large or pallet-sized orders, arranged separately
The carrier used for your order is selected based on package size, weight, destination, and the shipping method agreed for your order. PackTist reserves the right to substitute an equivalent carrier or service level if the selected carrier is unavailable.
Order Tracking
A shipment confirmation email containing your tracking number and carrier details will be sent to the email address on your order as soon as it is dispatched. You can track your order:
- Via the tracking link in your shipment confirmation email;
- Directly on the carrier's website using your tracking number;
- Through your Dedicated Packaging Manager, who keeps you updated on your order at every stage.
Tracking information may take 12–24 hours to become active after your shipment confirmation email is sent. If your tracking link shows no updates after 48 hours, contact us at support@packtist.com.
During peak periods, tracking updates may be delayed by 24–48 hours. This is normal carrier behavior and does not indicate a lost shipment. Contact us if there are no updates after 5 business days.
Shipping Costs
Where shipping is charged, the cost is shown on your quote and confirmed on your invoice before payment. It depends on weight, dimensions, destination and the shipping speed you choose.
7.1 Free Shipping
PackTist offers free standard ground shipping on domestic orders. Free shipping applies to standard production timelines only. Rush orders, expedited and overnight services, freight shipments and sample shipments are quoted separately. Generic samples are free, but their shipping is paid by you.
7.2 Dimensional Weight
For shipments that are charged, carriers calculate the cost using either actual weight or dimensional weight (length × width × height ÷ 139), whichever is greater. Packaging orders, particularly large-format boxes, may attract dimensional weight surcharges from carriers.
7.3 Additional Surcharges
On orders that ship free by standard ground, PackTist covers the carrier's surcharges. On rush, expedited, overnight, freight, sample and international shipments, the following carrier surcharges may apply and will be shown on your quote or invoice:
- Remote area / extended delivery zone surcharges;
- Residential delivery fees (FedEx / UPS);
- Fuel surcharges applied by the carrier;
- Signature required delivery fees (if selected).
Delays & Force Majeure
PackTist is committed to meeting the estimated timelines on your quote. However, certain circumstances beyond our control may affect both production and shipping timelines. PackTist is not liable for delays caused by:
- Carrier service disruptions, labor strikes, or network outages;
- Severe weather events, natural disasters, or acts of God;
- Customs delays, import holds, or government inspections;
- Public health emergencies or pandemic-related restrictions;
- Incorrect or incomplete shipping addresses provided by the customer;
- US federal holidays and carrier observed closures.
In the event of a significant delay caused by PackTist's production facility, we will notify you by email and work with you on a resolution. We will not issue refunds solely on the basis of carrier-caused transit delays.
Lost or Stolen Packages
9.1 Lost in Transit
A package is considered lost in transit if tracking shows no movement for 10+ business days after the last scan. If you suspect your package is lost:
- Contact us at support@packtist.com with your order number;
- We will open a carrier investigation on your behalf;
- Investigations typically take 5–10 business days to resolve.
If the carrier confirms the package is lost, PackTist will arrange a reprint and reship at no additional cost to you, subject to verification.
9.2 Delivered but Not Received ("Porch Piracy")
PackTist is not responsible for packages that are confirmed delivered by the carrier but subsequently stolen. We recommend selecting "signature required" delivery for high-value orders. If this occurs, contact your carrier to file a theft report and check with neighbors and building management.
Damaged Goods in Transit
If your order arrives damaged:
- Do not discard the packaging, because the carrier requires it for damage claims;
- Photograph the damaged outer packaging and products immediately upon receipt;
- Contact us at support@packtist.com within 10 calendar days of delivery;
- Include your order number and photos in your email.
Upon receipt of your claim, we will open a damage investigation with the carrier and work toward a resolution. We remanufacture the damaged units at no cost to you and handle the claim with the carrier ourselves. You don't need to send the damaged goods back. Photographs are enough. Claims submitted more than 10 calendar days after delivery may not be eligible for compensation.
Carriers require original packaging as evidence for damage claims. Disposing of boxes or packing materials before a claim is resolved may invalidate your claim entirely.
Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at the time of order placement. PackTist will ship to the address confirmed on your order. We are unable to modify shipping addresses once an order has been dispatched.
If a package is returned to us due to an incorrect or incomplete address:
- We will contact you to confirm the correct address;
- Reshipping costs will be charged to you at the prevailing rate;
- PackTist is not liable for production reprints due to address errors.
If you realize your address is incorrect after placing an order but before dispatch, contact us immediately at support@packtist.com. Address corrections are possible only before the order is handed to the carrier.
Large & Freight Orders
Orders exceeding standard parcel size and weight limits may require freight shipping via LTL (Less-than-Truckload) or FTL (Full Truckload) service. For such orders:
- Freight shipping rates will be quoted separately and confirmed before production;
- Delivery may be curbside only; inside delivery or lift gate service can be arranged at additional cost;
- Freight transit times are typically 5–10 business days and may vary by destination;
- You or an authorized representative must be present to receive and inspect freight deliveries.
If you have specific delivery requirements (inside delivery, appointment scheduling, lift gate), notify us at support@packtist.com before order confirmation so we can arrange and quote accordingly.
Contact Us
For any shipping-related questions, tracking issues, or delivery concerns, contact our team. We respond to shipping inquiries within 2 business days.