Terms of Service
These Terms govern your use of PackTist and the purchase of custom packaging through our platform. By placing an order, you confirm you have rights to all artwork submitted, accept our payment and cancellation terms, and understand our production and delivery timelines. Read Sections 6–9 carefully, because they cover what happens with your money, your files, and your order.
Acceptance of Terms
Welcome to PackTist ("PackTist," "we," "us," or "our"). By accessing or using our website packtist.com, placing a quote request, or placing an order, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines or policies we make available to you.
If you do not agree to these Terms, do not use our Services. These Terms constitute a legally binding agreement between you and PackTist.
PackTist reserves the right to amend these Terms at any time. Changes will be posted to this page with an updated "Last Revised" date. For material changes, we will notify customers with open orders by email at least 14 days before the change takes effect. Your continued use of our Services after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the United States and the State of California. All disputes shall be resolved under U.S. jurisdiction. See Section 17 for full dispute resolution details.
Who We Are
PackTist is a custom printing and packaging company based in West Sacramento, California. We design and produce custom packaging, from rigid boxes and mailer boxes to retail packaging, with full-color print, specialty finishes and a Dedicated Packaging Manager on every order.
- Company: PackTist, a trading name of IMT Solutions LLC
- Website: packtist.com
- Email: support@packtist.com
- Phone: +1 (916) 322-1431
- Address: 640 Harbor BLVD, West Sacramento, California 95691, USA
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PT
Eligibility
You must be at least 18 years of age to use our Services or place an order. By using our platform, you represent and warrant that:
- You are at least 18 years old;
- You have the legal authority to enter into a binding contract;
- You are not a person barred from using our Services under applicable law;
- If placing an order on behalf of a business, you are authorized to bind that business to these Terms.
We reserve the right to refuse service or cancel orders at our discretion, including for suspected fraudulent activity or Terms violations.
Your Dedicated Packaging Manager
Every order is handled by a Dedicated Packaging Manager, your single point of contact from quote to delivery. They confirm your specifications and timeline, send your proofs, and keep you updated on your order at every stage, including dispatch and tracking.
You agree to give your Packaging Manager accurate, complete and current information, including contact details, specifications and the delivery address, and to tell them promptly if anything changes.
Approvals, changes and cancellation requests must come from you or someone authorized to act for your business. PackTist may rely on instructions sent from the email address used to place the order.
PackTist does not offer customer accounts or an order-tracking portal. Order updates come from your Packaging Manager by email or phone.
Orders & Quotes
5.1 Quote Requests
Submitting a quote request does not constitute a binding order. Quote pricing is estimated and subject to change based on final artwork review, material availability, and specifications confirmed at order placement. Quote estimates are valid for 30 days unless otherwise stated in writing.
5.2 Order Placement
An order is confirmed only upon full payment and written acknowledgment from PackTist. We reserve the right to reject any order for any reason, including pricing errors or material unavailability, and will issue a full refund in such cases.
You can also order online by adding a product to your cart and completing checkout on our secure Stripe payment page. The price shown on our website is a starting price per unit, and the final price depends on size, material, finish, quantity and timeline, so an online order is an order request. Your Packaging Manager will contact you to confirm the size, material, finish, quantity and final price, and your card is not charged for the amount shown at checkout until your final price has been agreed. If you decide not to go ahead before then, you are not charged. As with any order, it is confirmed once payment for the agreed price is received and PackTist has acknowledged it in writing.
5.3 Order Accuracy
You are solely responsible for the accuracy of all order specifications including dimensions, quantities, material selections, finishing options, and shipping addresses. Errors in submitted information that affect production are not grounds for a refund or reprint at our cost.
5.4 Cancellations
Orders may be cancelled within 24 hours of order confirmation for a full refund, provided production has not started. Your order is confirmed once payment is received and PackTist has acknowledged it in writing. After 24 hours we may already have bought board and paper, reserved a production slot or paid suppliers for your job, so a later cancellation, if accepted, is charged for the costs already committed. Once production has begun, the order cannot be cancelled. An online order request can be cancelled at no charge at any time before the final price is agreed. See our Return & Cancellation Policy for details.
Once artwork has been approved and production has begun, orders cannot be modified or cancelled, and refunds are limited to the cases in Section 9, such as defects or errors on our side. Review all proofs carefully before approving. Approved proofs are final.
5.5 Samples
Generic samples of our stock materials, finishes and styles are free, and you pay only the shipping. Custom samples, made to your size and printed with your artwork, are paid in full before they are made, and the sample cost is credited against your bulk order when it goes ahead.
Payment & Pricing
6.1 Payment Terms
Full payment of the agreed price is required to confirm your order, unless a separate credit arrangement has been agreed upon in writing. We accept major credit and debit cards, and bank transfer (ACH) on orders over $2,000. All card transactions are processed by Stripe, a PCI-DSS Level 1 certified processor. PackTist does not store your full card number.
6.2 Pricing
All prices are displayed in US Dollars (USD) and are exclusive of applicable taxes and import duties. Standard ground shipping within the United States is free on standard-turnaround orders, while rush, expedited, freight, sample and international shipping is quoted separately, as set out in our Shipping Policy. Final pricing is confirmed on your invoice. We reserve the right to correct pricing errors at any time prior to order confirmation.
6.3 Taxes & Duties
You are responsible for all applicable sales taxes, VAT, customs duties, and import fees associated with your order. PackTist will collect sales tax where required by law.
6.4 Invoices
A digital invoice is issued for every confirmed order and sent to you by email. Invoice records are retained for 7 years in accordance with IRS record-keeping requirements (26 U.S.C. § 6001).
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit / Debit Card (Stripe) | Instant | Visa, Mastercard, Amex, Discover |
| Bank Transfer (ACH) | 2–3 business days | Available for orders over $2,000 |
Design & Artwork
7.1 File Specifications
You are responsible for submitting print-ready artwork. Accepted file formats include PDF, AI, EPS, PSD, and high-resolution TIFF/PNG (minimum 300 DPI at final print size). Files must include bleed, crop marks, and embedded fonts or outlined text.
7.2 Proof Approval
A digital proof will be provided for your review prior to production. You are required to review and approve the proof in writing before production begins. Once you approve the proof, you accept full responsibility for:
- Spelling, grammar, and typographical accuracy;
- Layout, image placement, and overall design;
- Color representation (see Section 7.3 below);
- Die line accuracy and structural correctness.
7.3 Color Matching
We strive for accurate color reproduction. However, we cannot guarantee exact color matching due to variations between screen displays, proofing systems, and production printing. If Pantone (PMS) color matching is required, it must be explicitly requested and agreed upon in writing. Standard orders are printed using CMYK process color.
7.4 Artwork Storage
Uploaded artwork files are kept after your order is complete so that reorders are quick. Files are deleted promptly upon verified written request. Refer to our Privacy Policy for details.
PackTist is not liable for errors in approved proofs including but not limited to: missing fonts, incorrect die lines, crop marks, overprints, spelling errors, or color differences attributable to the approved file. Always request a physical sample for color-critical work.
Production & Delivery
8.1 Production Timelines
Production begins once your proof is approved and payment is confirmed, and an approved order goes into production within 5 business hours of approval. Your Dedicated Packaging Manager confirms the production timeline on your quote. Timelines are estimates, not guarantees, and depend on order quantity, production slot availability and seasonal rush periods. The standard 7 to 10 business days applies to typical order sizes, so a very large run, such as 100,000 rigid boxes, takes longer. Rush production may be available for certain products at additional cost.
| Production Speed | Estimated Turnaround | Available For |
|---|---|---|
| Standard | 7–10 business days | Typical order quantities |
| Rush | 5–7 business days | Select products; surcharge applies |
8.2 Shipping
Typical shipping transit time after production is 3 to 5 business days within the continental US by standard ground. We currently ship within the United States. International delivery can be arranged on request through your Dedicated Packaging Manager, and takes longer depending on destination and customs clearance. Shipping carriers include DHL, FedEx, UPS and USPS, with freight carriers for pallet-size orders. Tracking information will be provided once the order ships.
8.3 Shipping Delays
Shipping timelines on your quote are estimates made in good faith, not guaranteed delivery dates. PackTist is not liable for delay, disruption, or non-performance caused by any event outside our reasonable control, and no such event is grounds for a refund, cancellation, or claim. These include, without limitation: natural disasters, earthquake, flood, fire, storm or extreme weather; war, armed conflict, civil unrest, terrorism or sanctions; epidemic, pandemic or government restriction; customs inspection, port congestion or border closure; carrier delay, strike, industrial action or labour shortage; failure of utilities, telecommunications or transport infrastructure; and shortage or disruption in the supply of raw materials.
Where such an event occurs we will notify you promptly, keep you informed, and resume performance as soon as it is practicable. If it renders an order permanently impossible to fulfil, we will refund the undelivered portion. If your order is tied to a fixed deadline, tell us in writing at the time of order, because we cannot accept liability for a date that was not confirmed in writing beforehand.
8.4 Damaged Goods in Transit
If goods arrive damaged in shipping, photograph the damage straight away. Notify us within 10 calendar days of delivery with photographic evidence, and keep the outer cartons, because carrier claims depend on them. We will remanufacture the damaged units at no cost to you and handle the claim with the carrier ourselves.
Returns & Reprints
Due to the custom, made-to-order nature of our products, PackTist does not offer refunds on completed orders except as specifically described below.
9.1 Defective or Incorrect Products
If you receive products that are defective or materially different from your approved proof due to an error caused solely by PackTist, you must:
- Contact us within 30 calendar days of delivery at support@packtist.com;
- Provide clear photographic evidence of the defect or discrepancy;
- Return affected items in original condition if we request them. Where the fault is ours, PackTist arranges and pays for that return.
After review and verification, we will reprint the affected units at our cost, which is our standard remedy. Where a reprint is impractical, we may instead offer a store credit or a partial or full refund. We do not offer reprints or refunds for errors that were present in the approved proof or submitted artwork.
9.2 Quantity Variance
Custom print orders are subject to a standard industry variance of ±5% of the ordered quantity. Delivery of quantities within this range is considered full fulfillment and will not result in a refund or reprint. In practice PackTist targets a small over-run, so orders typically ship slightly above the quantity ordered at no additional charge. Where a shortfall exceeds 5%, we produce the missing units at our cost or issue a proportional credit.
9.3 No Refunds for Approved Artwork Errors
PackTist will not issue refunds or reprints for errors that originated in your submitted or approved artwork, including typographical errors, color variations attributable to approved proofs, incorrect dimensions you specified, or layout issues present in the approved file.
Intellectual Property
10.1 PackTist Content
All content on packtist.com, including text, images, graphics, logos, software, and platform code, is the exclusive property of PackTist or its licensors and is protected by U.S. copyright, trademark, and other intellectual property laws. No content may be reproduced, distributed, or modified without our express written permission.
10.2 Your Submitted Content
You retain ownership of all artwork, logos, and design files you upload to our platform. By submitting artwork, you grant PackTist a limited, non-exclusive, royalty-free license to use, reproduce, and process your files solely for the purpose of fulfilling your order.
10.3 Your Warranties Regarding Content
You represent and warrant that:
- You own or have obtained all necessary rights, licenses, and permissions to use all content submitted;
- Your submitted content does not infringe any third-party copyright, trademark, or other intellectual property right;
- Your content does not violate any applicable law or regulation;
- You have full legal authority to place the order and submit the artwork.
By placing an order, you confirm you hold all necessary rights to the submitted artwork. PackTist does not verify ownership of submitted designs and will not be liable for infringement claims arising from your content.
Prohibited Uses
You agree not to use our platform or Services to:
- Order or print content that is illegal, obscene, defamatory, threatening, or violates any third-party rights;
- Reproduce copyrighted material, registered trademarks, or protected IP without authorization;
- Produce counterfeit packaging, fraudulent labels, or deceptive materials intended to mislead consumers;
- Submit malware, harmful code, or disruptive data through file uploads;
- Attempt to gain unauthorized access to our systems, data, or other customers' information;
- Use automated scripts, bots, or scrapers on our platform without written permission;
- Resell or redistribute our Services without our express written consent.
Violation of these prohibitions may result in immediate termination of service, order cancellation without refund, and potential legal action.
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PACKTIST PROVIDES ALL SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE.
We do not warrant that our platform will be error-free, uninterrupted, secure, or free of viruses. Color output may vary from screen representations. Some jurisdictions do not allow the exclusion of implied warranties; in such cases, this disclaimer applies to the maximum extent permitted by law.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PACKTIST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, revenue, data, or business opportunities;
- Damages arising from shipping delays, carrier errors, or circumstances outside our control;
- Damages resulting from errors in approved proofs or submitted artwork.
Our total cumulative liability to you for any claim shall not exceed the amount you paid to PackTist for the specific order giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless PackTist, its affiliates, officers, directors, employees, agents, and suppliers from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of or access to our Services;
- Your violation of these Terms;
- Your submitted artwork, logos, or design content;
- Your violation of any third-party rights, including intellectual property rights;
- Any misrepresentation you make in connection with an order.
SMS & Email Communications
15.1 SMS / MMS
When you give your mobile number on one of our quote or sample request forms and tick the SMS consent box, you agree to receive SMS/MMS messages from PackTist about your inquiry, your order and customer support. We only send text messages to numbers given with that consent.
- To opt out of SMS communications, reply STOP to any message;
- For help, reply HELP or contact support@packtist.com;
- Standard message and data rates may apply.
15.2 Email Communications
Transactional emails (order confirmations, shipping notifications, invoice receipts) will be sent as required and are not subject to marketing opt-outs. Promotional emails are sent only with consent and include a one-click unsubscribe link as required by the CAN-SPAM Act of 2003. See our Privacy Policy for full details.
Third-Party Links
Our platform may contain links to third-party websites or services (including Stripe and Google Analytics). These links are provided for convenience only. PackTist does not control and is not responsible for the content, privacy practices, or data handling of any third-party service. Your interactions with third-party services are governed by their respective terms and privacy policies.
Governing Law & Disputes
17.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California and applicable U.S. federal law, without regard to conflict of law principles.
17.2 Informal Resolution
Before initiating any formal legal proceeding, you agree to contact us at support@packtist.com and attempt to resolve the dispute informally for a period of 30 days.
17.3 Dispute Resolution
If informal resolution fails, any dispute shall be resolved by binding arbitration administered under the American Arbitration Association (AAA) Commercial Arbitration Rules, with proceedings in Sacramento, California. The arbitrator's decision shall be final and binding.
17.4 Class Action Waiver
You agree to resolve disputes with PackTist on an individual basis only. You waive any right to bring or participate in a class action lawsuit or class-wide arbitration.
Modifications to These Terms
PackTist reserves the right to modify these Terms at any time. We will provide notice of material changes by:
- Posting updated Terms on this page with a revised "Last Revised" date;
- Sending an email notice to customers with open orders at least 14 days before material changes take effect;
- Displaying a prominent notice banner on our website.
Your continued use of our Services after the effective date constitutes your binding acceptance. Prior versions are available upon request by emailing support@packtist.com.
Contact Us
For questions, concerns, or formal requests regarding these Terms of Service, please contact our team. We respond to general inquiries within 5 business days.